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Managing Client Expectations - Overview
Managing Customer Expectations £49.99
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Series trailer for these videos on how to manage your customers' expectations.
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Managing Client Expectations - What t...
Deciding on what to manage can be a challenge. This video gives you ideas on how to decide and what to focus on.
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Managing Client Expectations - Words ...
This video explores the principle that words matter — especially when you’re managing customer expectations. The language you choose can clarify, reassure, motivate, or unintentionally mislead. We break down how small shifts in phrasing can prevent misunderstandings, reduce conflict, and strength...
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Managing Client Expectations - Negati...
This video explains the idea of Negativity Bias and how it can impact managing client expectations, as well as what you can do to reduce its impact. You might not be aware of negativity bias but what if your customers are.
